Prochant

Prochant is a medical billing and revenue cycle management BPO company based in Charlotte, North Carolina, built specifically for home-based care providers. For organizations in the HME and infusion space, back-office billing work often pulls attention away from patient care and business growth. Prochant takes that work off the table, bringing in the revenue that providers have already earned. The company's outsourcing model covers three core stages. Intake handles incoming referrals and prior authorizations, reducing denials at the source rather than chasing them downstream. Billing manages everything from invoice generation and claim submission to payer rejections, improving accuracy and cash flow throughout. Collections addresses recovery and cash posting, shortening the time between outstanding balances and actual payments. Providers can access these services through three flexible models: Expert Staffing, Focused Solutions targeting one or two stages, and full End-to-End RCM, which includes hybrid onshore and offshore staffing, strategic oversight, and complete accountability for people and outcomes. What separates Prochant from a standard back-office outsourcing vendor is its proprietary Prochant Pulse™ technology. Pulse Analytics delivers custom reporting and real-time visibility into key financial metrics, giving providers data-driven tools for better decision-making. Pulse Connect uses AI-driven workflow management to route and prioritize work across teams, making sure complex tasks land with the right people. PulseIQ™, Prochant's suite of AI tools, sits across the entire RCM workflow to accelerate cash flow and reduce errors. The combination of experienced staff and an AI-ready BPO infrastructure is what Prochant calls its high-touch and high-tech approach. Prochant works exclusively within the home-based care sector, partnering with HME suppliers, infusion pharmacies, and related home-based care organizations. Documented client outcomes include one provider that reduced its accounts receivable over 90 days from 43% to 13%. Across the broader client base, average performance metrics include a 32-day DSO and a 99% collections rate. Founded in 1999 by Amy Lawson, Prochant has grown to more than 3,000 employees worldwide, with offices in India and Guyana alongside its Charlotte headquarters. The company has appeared on the Inc 5000 list of America's fastest-growing private companies for six consecutive years, a record that reflects sustained expansion rather than a single strong year. Providers considering RCM outsourcing are welcome to contact Prochant to discuss which partnership model fits their operational goals and budget.