PFS Group

PFS Group is a Houston-based BPO company specializing in outsourced medical billing and patient account management for healthcare organizations across the United States. Founded in 2005 by president Jeff L. Gorski, who brought more than two decades of healthcare industry experience to the company, PFS Group was built on a straightforward premise: great care should end with a positive financial experience. Today, the company manages over $3 billion in accounts receivable for more than 25 of the nation's leading health systems, making it one of the fastest-growing patient account management firms in the country. The core of what PFS Group provides is a full-service patient billing and accounts receivable management solution. Their team handles billing inquiries, account resolution, and payment collection through a multi-channel platform designed to reduce AR aging and increase revenue recovery for healthcare providers. Representatives answer patient questions quickly and clearly, working to resolve balances while maintaining the compassionate tone that healthcare clients require. Their cloud-based platform allows providers to collect patient payments securely within one system, reducing the administrative load on in-house staff while improving collection outcomes. What sets PFS Group apart from a generalist call center or back-office outsourcing provider is their exclusive focus on healthcare. They serve the full spectrum of providers, from small rural community medical centers to large metropolitan hospitals and academic health systems, meaning their workflows are built around the compliance and communication standards that healthcare billing demands. Their representatives hold AAHAM (American Association of Healthcare Administrative Management) certification, reflecting an investment in professional standards that goes well beyond general customer support training. Operationally, PFS Group runs out of four locations: headquarters in Houston, TX, with satellite offices in Crystal City, TX, Fresno, CA, and Raleigh-Durham, NC. This distributed structure provides coverage flexibility while keeping all operations within the United States. Their approach to technology is methodical. They apply data-driven testing and hard-won industry experience before adopting new tools, ensuring that the systems their clients depend on have been thoroughly evaluated before going live in a healthcare billing environment. For healthcare organizations looking to reduce staffing costs, accelerate cash flow, and improve patient satisfaction, PFS Group offers a proven outsourcing model with measurable results. Visit their website to schedule a consultation and learn how their patient financial services could strengthen your revenue cycle.