MicahTek, Inc.

MicahTek is a Broken Arrow, Oklahoma contact center that answers your calls, takes your orders and keeps your customers happy so your own team can focus on the work that matters. As a call center USA option with more than 30 years in the business, it handles inbound phone traffic for both non-profit and for-profit organizations, using your organization's name and your approved script on every call. The core service is outsourced customer support by phone. MicahTek offers 24x7x365 coverage, IVR services, call back features, and after hours and overflow answering. Operators take orders, subscriptions, pledges and event registrations. They are selected and trained to know your organization, your products and your special events. Advanced telephony software helps them recognize and respond to each call, and automated call distribution spreads calls evenly among agents so each one is handled in sequence. Beyond the phone line, MicahTek covers the customer service work that follows a call. That includes problem solving, data integrity, interactive customer communication, and declined or expiring credit card notifications. The team also runs order fulfillment and warehousing, with inventory, outstanding orders and shipments tracked through its NetView CRM. For buyers looking for back office support and outsourcing under one roof, that pairing of contact center and fulfillment is a real draw. Client testimonials on the site come from a mission organization, a medical device company and a music ministry, which shows the kind of non-profit, faith-based and product-driven organizations it works with. Clients describe the staff as professional, patient and flexible, and one ministry credits MicahTek with adapting to its unusual needs over many years. MicahTek describes its approach around three values: integrity, service and excellence. The company says its goal is to act as an extension of your organization, responding quickly and offering practical solutions for each client's specific requests. It also stresses customer retention, following up after the original issue is solved so callers feel looked after. If you are comparing a BPO company USA providers for phone support, order taking or fulfillment, MicahTek invites you to visit its Broken Arrow corporate office. Reach out to talk through your call volume and request a quote.