Medical and Commercial Communications

Medical and Commercial Communications (MACC) has been answering calls for businesses across New Mexico and the Southwest since 1981. Founded by members of the Greater Albuquerque Medical Association, the company was built specifically to serve the communication needs of the medical community. Over four decades, it has expanded to cover commercial accounts as well, and today operates as a full-service communication outsourcing provider under Schuerman Holdings LLC, with President Robert Schuerman leading the team. At its core, MACC is a professional telephone answering and virtual receptionist service. Live operators follow each client's custom protocols around the clock, including nights, weekends, and holidays. Clients can also choose MACCAi, MACC's AI-enhanced call-handling option, or a hybrid approach that pairs human operators with AI to process calls faster and capture every interaction. Additional services include HIPAA-compliant secure messaging for healthcare providers, an SMS texting service for quick client updates and confirmations, outbound call verification to confirm appointments and critical details, and a scheduled reminder service. Clients receive detailed monthly reports covering call volumes, service metrics, and caller trends, giving them real data to inform their customer support operations. Healthcare remains the company's primary vertical. Physician practices, medical groups, and other providers rely on MACC for round-the-clock answering that meets HIPAA requirements and integrates with existing clinical workflows. Beyond healthcare, MACC serves a broad range of commercial businesses throughout the Southwest that need professional inbound call handling without building an in-house reception function. What sets MACC apart operationally is the depth of customization on offer. Every client gets protocols built to their specifications, from custom greetings to specific call escalation paths. The company is also investing in AI capabilities, with new products in development aimed at making it a genuinely AI-ready BPO operation for the region. For businesses comparing call center USA options or evaluating a BPO company in the Southwest for communication outsourcing, MACC offers a configurable, HIPAA-compliant back-office communication layer built around how each client actually runs. To get started or request a consultation, contact the MACC team through their website. They can walk through call volumes, protocol requirements, and service configurations to help you find the right coverage model for your business.