MedContacts

MedContacts is a San Diego-based call center USA built for one specific purpose: generating sales opportunities for companies that sell into the healthcare market. As a focused BPO company, it handles the prospecting, relationship-nurturing, and lead qualification work that keeps a client's pipeline active, so internal sales teams can spend their time closing rather than cold-calling. The company offers a broad set of voice-based outsourcing services anchored by outbound calling. Its lead generation practice uses field-proven techniques to produce pre-qualified prospects fast, often delivering results within days of campaign launch. Customer retention calling helps clients stay visible with existing accounts before competitors do. Market education campaigns introduce new products to prospects or update current customers on new capabilities. On the inbound side, MedContacts can receive calls on a client's toll-free line, respond to web inquiries, and qualify incoming leads. Additional services include database scrubbing and information gathering to keep contact records clean, market research and survey programs, targeted list procurement, and EventSmart event marketing support that covers pre-event outreach, attendance driving, and post-event follow-up. MedContacts focuses on clients selling products and services into hospitals, trauma centers, urgent care and long-term care facilities, clinical laboratories, and individual or group medical, dental, optical, and veterinary practices. The client base spans early-stage companies running their first structured prospecting program and established players looking to add capacity alongside a field sales team or reseller network. MedContacts can serve as a fully outsourced calling partner or work in parallel with an existing internal team. Operationally, MedContacts has strong CRM integration capabilities, with particular depth in Salesforce.com. A dedicated Salesforce administrator configures custom campaign fields, builds performance dashboards, and routes qualified leads directly to sales reps or reseller partners in real time. All call activity is logged inside the client's own CRM, which means full program visibility and consistent data quality without adding a separate reporting layer. The company also runs onsite sales training seminars through its Cold Calling with Class and Outbound Calling by Design programs for clients who want to build these capabilities in-house. MedContacts is a division of Business to Business Marketing, a direct marketing firm established in 1999. Under the leadership of founder and president Tonnia Strand, whose background covers sales, marketing, and customer service, the firm has executed hundreds of outbound campaigns on behalf of clients from coast to coast. For any company looking to grow its footprint in the medical, dental, or optical space through outsourcing, MedContacts is a practical starting point. Contact their team at 888.673.8199 x217 or at [email protected] to discuss what a calling program could look like for your business.