MCI - Savannah, GA

MCI is a U. S.-based provider of business process outsourcing and customer experience services for companies that want a partner they can actually work with. If you are looking for a BPO company USA buyers can trust to run customer-facing operations, MCI describes itself as one of the fastest-growing privately held outsourcing companies in North America. The core of the offer is contact center BPO and customer experience (CX) solutions. MCI combines data, technology and day-to-day operational discipline to support customer support and the wider work around it. Its portfolio also reaches into artificial intelligence and Anything-as-a-Service (XaaS) cloud applications, which makes it a reasonable fit for teams that want an AI-ready BPO rather than a purely manual operation. The stated goal is to make a business simple to engage with, for customers, partners and employees alike. MCI is a multinational conglomerate holding company headquartered in Miami Beach, Florida. This listing is for its Savannah, Georgia location, which operates as a call center USA clients can use as part of that larger group. The company says it grows organically and by acquiring and running businesses with adjacent products and services. Its holdings include BPOaaS, East West BPO, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, Teletechnology, Valor Intelligent Processing and Vinculum, among others. The group says it operates in seven countries, and that MCI and its subsidiaries have appeared on the Inc. List of fastest growing privately held companies in 18 of the last 20 years. The website does not name specific industries or client types, so buyers should ask MCI which sectors its teams know best. If you are comparing outsourcing partners for customer support, contact center work or broader CX programs, MCI is worth a conversation. Get in touch with the Savannah team to discuss your volumes and goals, or to request a quote.