Insight Billing Corporation

Insight Billing Corporation is a Shreveport, Louisiana-based outsourcing company that manages the full revenue cycle for fire departments and ambulance services across the United States. Fire and EMS agencies bring Insight in so their personnel can stay focused on emergency response while a dedicated back-office team handles claims submission, follow-up, and reimbursement recovery. The company's operating standard is direct: maximize reimbursement on every claim and collect it as quickly as possible. The core service is EMS billing and reimbursement management for both municipal agencies and private ambulance operators. Insight handles the claims process from submission through collections, working to recover reimbursements from Medicare, Medicaid, and commercial payers. The company also provides mitigation response billing, covering a wide range of incident types beyond standard transport, including motor vehicle accidents, time-on-scene charges, extrication, hazmat responses, and other emergency and non-emergency call types. A training and education program rounds out the service offering, delivering instructional content that helps agency staff strengthen their own billing practices and internal compliance. Clients include local governments, municipal fire and EMS services, and privately owned ambulance companies. The company has a particularly strong footprint in the Southeast and Gulf Coast, though its sales and client coverage extend nationally. Any organization running emergency response operations that needs a specialist outsourcing partner for the business side of those operations is the kind of client Insight is built for. What distinguishes Insight operationally starts with leadership depth. CEO Scott Shurley founded the company in 2016 after years running EMS billing operations, drawing on a background in information systems and project management developed at two Fortune 500 companies. COO Steven Geter, who joined in 2020, holds a Certified Ambulance Compliance Officer (CACO) designation, giving the organization direct compliance expertise in the EMS revenue cycle environment. On the technology side, Insight does not require clients to adopt proprietary software or hardware. Instead, it selects partners based on fit with the client's existing setup, using integrations to connect systems cleanly rather than forcing a platform replacement. For any fire or EMS organization evaluating a medical billing or BPO company USA partner, Insight Billing offers industry-specific depth combined with compliance-centered operations. Agencies interested in learning how Insight approaches their specific billing and collections challenges are welcome to reach out directly.