First Professional Services

First Professional Services is a West Jordan, Utah-based ambulance billing company with over 25 years of experience working exclusively with EMS and fire departments. If your agency is losing revenue to claim denials or slow collections, FPS was built to solve exactly that. Their entire operation is focused on one outcome: getting EMS providers paid accurately and in full. The core offering is full-service Revenue Cycle Management, covering the entire back office of the billing process for ambulance operators. That means handling everything from initial claim submission through automated payment posting, with dedicated account managers assigned to each client. They specialize in EMS billing codes and manage reimbursements across Medicare, Medicaid, and commercial payers. HazMat billing is also part of their scope, a specialty that most generalist medical billing outsourcing firms skip entirely. Compliance with local and state regulations is built into their process from the start. Their client base is fire departments and EMS agencies in Utah and Nevada. The testimonial from Saratoga Springs Fire and Rescue says it plainly: in the first year of working with FPS, that agency saw collection rates and total collectibles increase over 20% after switching away from a larger national billing organization. For agencies frustrated by impersonal service from bigger firms, FPS operates as a close partner, not a vendor. On the technology side, FPS runs CentralSquare's Respond Billing System as their cloud-based platform, which connects directly with ImageTrend Elite, the ePCR solution used statewide in Utah. FPS was instrumental in bringing ImageTrend's ePCR software into Utah more than 20 years ago and has built CAD/ePCR automation for clients on top of that relationship. Real-time dashboards give agency finance and operations teams immediate visibility into claims status, error rates, and reimbursement performance without waiting on monthly reports. The team behind the operation has stayed together for a long time. Founder and President Dart McGregor has spent his entire career in Utah ambulance billing. General Manager Michelle Bennett has been with the company for 30 years. COO Kody McGregor manages operations and collections, drawing on his background in entrepreneurship and strategic communication from the University of Utah. If your fire or EMS agency needs a medical billing outsourcing partner with deep regional expertise and a genuine stake in your numbers, First Professional Services is worth reaching out to. Contact them through their website to discuss your billing challenges.