Infinity, Inc

Infinity helps companies win and keep customers through managed sales, service and support teams. Based in Cedar Rapids, Iowa, the firm has been at it for more than 25 years, and it works as an outsourcing partner for brands that want measurable results instead of guesswork. If you are looking for a BPO company USA buyers can hold accountable to real numbers, this is the kind of team to talk to. The work covers inbound and outbound sales, customer experience and back-office operations. Teams fill pipeline, handle customer support, and expand existing accounts. Infinity's BPO services come as fully managed teams that are trained, measured and tuned using its own methodology, Buyerlytics®. That method ties strategy, talent, data and execution together, with real-time analytics, KPI tracking and process accountability across every sales motion. The result is turnkey execution with clear data visibility and ongoing performance improvement. Infinity also runs the Innovation Lab, a go-to-market accelerator. Companies use it to test, launch and scale new offerings with flexible teams and quick iteration, then move validated ideas into steady execution. The agency serves competitive sectors, including automotive and vehicle data, transportation and 3PL, carriers and service providers, and SaaS and technology firms. Its solutions are built around each market's needs, whether a client is dealing with legacy systems, complex buyer journeys or rising customer expectations. One example on the site: a vehicle data provider competing against a dominant market leader worked with Infinity on a trial program and a dedicated sales team. The reported outcome was a 92% conversion rate, sales cycles cut in half and $208M in revenue. The company started in 1996 as a direct mail marketing agency, added tele-services in 2001, and signed its first B2B client in 2004, which is still a client today. It trademarked Buyerlytics® in 2014 and opened a facility in Bingham Farms, Michigan in 2018. Leadership brings decades of experience in sales, operations and customer success. If you are weighing outsourcing for customer support, a call center USA team or back office help, Infinity offers a discovery call to talk through your goals. It is a practical first step toward an AI-ready BPO partner that is measured on results.