FMS Inc

FMS Inc is a Tulsa, Oklahoma contact center and receivables management company that has been working with national clients since 1993. Buyers get a single outsourcing partner for inbound and outbound calling, customer service and collections, backed by a management team with decades of hands-on experience in the industry. On the contact center side, FMS runs inbound and outbound calling, customer service and 24/7 customer support. It also staffs short term, long term and seasonal calling campaigns, so a client can add call capacity for a busy quarter without committing to a permanent program. This is a call center USA buyers can use for steady support work or for a defined push. Collections and recovery are the other half of the business. FMS describes itself as a national leader in first and third party collections, recovery and receivables management. The work covers early-out and primary placements through warehouse third party collections. Its president has managed all of these debt types, and he sets the workflow strategy for each project based on the activity already performed on the accounts. The client base is national and varied. FMS names Healthcare, Bank and Retail Cards, Purchased Debt, Check Recovery, Utilities, Telecommunications, Auto Finance and Student Loans. The vice president of business development puts a particular focus on healthcare, along with inbound and outbound call center projects. The senior vice president is a former FMS client who ran credit and collections for a major utility holding company, so the team knows how a highly regulated client thinks. On the operations side, FMS says it uses collection systems, dialer technology, telephony and IVR solutions to meet client expectations. The site also lists technology, auditing and compliance as core areas, and its chief information officer oversees cybersecurity, contact center platforms and network infrastructure. The company's stated principles are agility, efficiency and results. If you are comparing a BPO company USA option for customer support, outbound campaigns or receivables work, FMS is worth a conversation. Get in touch to discuss your program or request a quote.