First Connect Global

First Connect Global is a managed nearshore support provider for U. S. Residential property managers. Each client gets one dedicated coordinator who handles resident messages, maintenance follow-up, leasing support and daily admin, so managers can spend their time on the properties instead of the inbox. The price is US$2,499 per month for one coordinator, and you approve your match before you pay. The work covers four areas. Resident communication means routine messages, portal follow-up and status updates, handled and logged. Maintenance coordination tracks work orders, vendors, schedules and resident updates through to closure. Leasing support answers enquiries, coordinates showings and follows up on approved documents. Day-to-day administration keeps systems updated, tracks checklists and reports unresolved items each week. It is back office and customer support work, packaged as a single role. The service is built for residential property management. The clients it describes are growing U. S. Property teams where managers are buried in follow-up, vendor calls and portal messages, and where hiring, onboarding and replacing staff still needs an owner. FCG says it plans to extend managed customer-operations support to other U. S. Businesses over time. A few things set the model apart. The coordinator works 40 hours a week on a scheduled basis. After hours, each seat includes 300 automated voice minutes per month, where a custom voice agent takes approved intake details and follows your written alert or transfer rules. Extra minutes cost $0.45 each. The agent identifies itself as automated, and your team keeps decision authority. Talent is sourced across the Caribbean and Latin America, with schedules aligned to U. S. Eastern hours when needed. Candidates may be assessed for communication, judgment, English proficiency and a reliable remote setup, including backup internet or power. FCG stays involved in recruiting, review and replacement, and founder Trevone Hainsley takes part in role planning, onboarding and quality review. Terms are month to month with 30 days' written notice. The shortlist target is five business days, and the launch target is seven to ten business days after approval, contracting, payment, access and training. FCG states that neither is guaranteed, and that uninterrupted human coverage is not guaranteed unless separately included. If you are weighing outsourcing for a property portfolio, you can request a free match through First Connect Global and review a candidate before committing.