Dove Healthcare

Dove Healthcare Solutions, based in Lubbock, TX, helps hospitals and healthcare facilities take control of their revenue cycle so clinical staff can focus on patient care. As a specialized medical billing and collections outsourcing partner, the company handles the full scope of back-office billing work that healthcare organizations typically struggle to staff and manage in-house. Facilities that work with Dove get a dedicated team handling their billing, not just a software vendor or a one-size-fits-all call center. The core services go well beyond submitting claims. Dove Healthcare covers billing and collections, daily bank deposit reconciliation, insurance denial management, and compliance support. The team also provides staff training and business office consulting, and has stepped in to fill supervisory gaps during facility staffing transitions. When a client hospital faced both staffing shortfalls and broader industry pressures, Dove's team extended their scope to include hospital cost report assistance and help developing business office policies and procedures. That kind of flexibility is rare among medical billing companies. Dove Healthcare primarily serves hospitals and rural or critical-access healthcare facilities. The company has documented experience working with hospital business offices across Texas, including a multi-year engagement with Stonewall Memorial Hospital. Facilities dealing with tight margins, complex payer mixes, and high staff turnover are the kinds of clients that benefit most from this type of outsourcing arrangement. The CEO, Sabrina Hiett, takes a direct role on complex engagements, which means clients aren't passed off to junior staff when issues get complicated. According to a long-term client contact who served as Director of Nursing and Clinic Manager, Dove Healthcare kept the hospital financially viable during a period of difficult reimbursement conditions. That outcome, sustained over several years, speaks to the practical value of partnering with a focused medical billing RCM firm rather than managing everything internally. If your facility is dealing with billing backlogs, denial rates that won't budge, or gaps in business office leadership, Dove Healthcare Solutions is worth a direct conversation. Reach out through their website to discuss your organization's situation and learn how their team approaches healthcare billing outsourcing.