ConnectTec, LLC

ConnectTec, LLC is a Greenwood, Indiana-based outsourcing company that helps healthcare providers close the gap between billing and payment. The company operates a multi-channel communications platform built for patient outreach, combining email, SMS text messaging, online payment portals, and print and mail to keep the revenue cycle moving without adding overhead to the provider's internal team. The email service runs on a patented, cloud-based system that sends high-volume campaigns including billing statements, letters, and invoices, with no requirement for patients to register for an account or download software to receive messages. Delivery tracking and proof of delivery are built in, open rates improve compared to physical mail, and the system is structured to prevent blacklisting. The SMS program sends payment reminders, payment confirmations, and direct links to pre-populated payment portals. Messages are concise and structured to meet TCPA, FDCPA, and HIPAA requirements, with a patient opt-out option included. ConnectTec positions its SMS outreach as a way to generate faster patient payments at lower cost than older phone-based delivery methods. The payment portal is where outreach converts to revenue. Pre-populated and branded to reflect the provider's identity, it gives patients a single destination to pay by credit card, debit card, ACH, or e-check, set up recurring payments, review account statements, and update demographic information on their own schedule. This self-service model reduces inbound call volume and shortens the overall collections cycle. For providers who still serve patients who prefer paper, ConnectTec also operates a scalable in-house print and mail facility equipped for transactional documents and standard printing needs at competitive pricing. The company focuses entirely on healthcare. Its compliance infrastructure across HIPAA, TCPA, and FDCPA, combined with its service design around patient billing communications, makes it a direct fit for medical practices and health systems that need to modernize patient outreach without expanding internal staff. Providers evaluating back-office BPO options in the USA will find ConnectTec covers the full patient payment communication cycle from first notice to completed transaction. To learn more or schedule a call with a consultant, reach ConnectTec at 800.781.0486. The team is based at 517 US-31, Suite 500, Greenwood, IN 46142.