Calls On Call Extraordinary Answering Service

Calls On Call Extraordinary Answering Service gives small and growing businesses a live, friendly voice on the phone without the cost of a full-time hire. Based in Windsor, Wisconsin, this call center USA provider acts as a shared receptionist for your company. Callers get their questions answered, and you get time back to do the work that makes money. The core service is call answering by real people. Your shared receptionist can be trained as if they were your own in-house receptionist, so each company's rules and answers are handled its own way. You can send all of your incoming calls to Calls On Call, or use the team as a backup for the times when you and your staff are not available. The service says it resolves over 90% of calls without needing any other interaction. Beyond answering the phone, the receptionist can schedule clients on your calendar using the scheduling rules you set up. They can also monitor your email and take care of administrative tasks, which gives you light back office support alongside your customer support calls. Your customers never need to know the receptionist is shared. To them, it sounds like your own front desk. The site speaks to small business owners and entrepreneurs who cannot justify paying and managing a 40 hour a week employee for a few hours of phone work. No specific industries are named, so the fit is broad: any business where missed calls mean lost clients. Calls On Call was launched in mid-2011 by a couple of serial entrepreneurs who lost business themselves because they could not answer calls during the day. That history shaped the service. It was built with customer service first, rather than as a typical call center, and the company reports that clients have seen 20 to 40% annual growth while working with them. This is a practical outsourcing option for owners who want better than voicemail. If you are weighing whether a shared receptionist fits your business, call (608) 210-3110 or email hello@callsoncall.com to learn more or ask about pricing.