Beyond Green Solutions

Beyond Green Solutions is a nurse-owned medical revenue services company based in Rochester, NY, built on a straightforward idea: patients pay faster when they are treated with respect. For healthcare practices struggling with outstanding balances and declining collections rates, BGS offers a full-service patient collections department that replaces the typical adversarial approach with one grounded in compassion and clear communication. Their core service is medical billing and patient collections, delivered through a combination of high-tech and low-tech communication channels, automation, and real human outreach. Every patient touchpoint is designed to be respectful and constructive, which is what sets their revenue cycle work apart from conventional collection agencies. BGS handles the full arc of patient accounts receivable, from billing support to past-due recovery, with the goal of reducing outstanding balances over time, not just chasing one-off payments. BGS serves healthcare providers across specialties, including behavioral health practices and medical offices that need to outsource collections without sacrificing the patient relationship. Their clients are typically practices that want a back-office partner capable of handling sensitive financial conversations on their behalf. One behavioral health client noted that the BGS team not only recovered thousands in revenue but built a process that steadily reduced past-due balances over time, while keeping patients and staff comfortable throughout. Founder Katie Borchers brings 18 years of healthcare and IT experience to the company. Her background spans bedside nursing in pediatric acute care and post-anesthesia settings, EHR instructional design and training, and IT project management. That clinical foundation shapes how BGS approaches every account. On the compliance and security side, patient data is stored in ISO 27001 certified datacenters, payments are processed through PCI-DSS compliant processors, and all activity is logged and monitored. BGS is licensed and insured across all jurisdictions where it operates, and follows codified compliance rules to keep client practices protected from regulatory risk. Katie is also active in HFMA and ACA International, and serves as Legislative Chairwoman of the NYSCA. If your practice is looking for a medical billing and collections partner that handles outsourcing with genuine care for the patient experience, Beyond Green Solutions is worth a conversation. Reach out through their website to learn how they can support your revenue cycle operations.