Ascent Solutions Group

Ascent Solutions Group is a 24/7 AI answering service built for plumbing and home-service companies. Every call is answered in your company's name, so a customer under a leaking sink reaches a friendly voice instead of voicemail, and you keep the job. It is a focused call center USA option for trades businesses that cannot always get to the phone. The service covers daytime overflow, nights, weekends and holidays, on a schedule you approve. For each call, the agent captures the caller's name, callback number, service address, type of issue, whether there is active damage, and how urgent it is. Calls are sorted into Emergency or Non-Emergency, with true emergencies such as burst pipes, no heat, sparking panels and sewer backups flagged right away. You then get a clear summary by text and email, plus an optional Google Sheets lead log, so there is no voicemail to dig through. Ascent works with plumbers, HVAC contractors, electricians and other skilled-trades companies. These are usually owner-run shops where the person who fixes the problem is also the person who answers the phone. Plans include a custom greeting and approved script, multi-contact routing for up to three numbers on the round-the-clock plan, and a safety escalation script for gas, carbon monoxide and fire situations. A few things set the operation apart. Callers can be served in English, in Spanish, or given the choice, and bilingual coverage is included on every plan. You approve every word of the greeting and questions before a single call is answered. The founder is your direct contact, so changes do not go through a support ticket queue. Pricing is a flat $149 per month with no per-call fees and no long-term contract. Founding clients pay $0 for setup, normally $99, and keep their rate locked for 12 months. This is customer support outsourcing scaled to a small trades company, with AI doing the answering. If you are tired of losing after-hours jobs to voicemail, get in touch with Ascent Solutions Group in Charleston, SC to enroll your business or ask about a custom quote for multiple locations or high call volume.