AnswerOne

AnswerOne is a Brooklyn-based live answering service and call center that has been handling business calls since 1967. For more than 50 years, companies across the country have relied on AnswerOne to keep their phones answered, their customers satisfied, and their reputations intact. As a BPO company USA businesses turn to for outsourced customer support, AnswerOne fills the gap between voicemail and a full-time in-house receptionist team. The core offering is 24/7 live answering staffed by trained, professional receptionists, not automated phone trees. Their virtual receptionist service handles inbound calls, relays messages by phone, text, email, or fax, and manages appointment scheduling to help reduce no-shows. The team also supports disaster recovery communication, ensuring businesses stay reachable during emergencies. All calls and messages are recorded and stored securely in the cloud, giving clients a reliable archive of every interaction. AnswerOne serves small to mid-sized businesses that need professional front-line customer support without the overhead of additional full-time staff. Property management firms, professional service providers, and businesses with high inbound call volume are among the clients who count on AnswerOne. Rudin Management Co. A prominent New York real estate company, has used AnswerOne for over 15 years, citing their courteous, professional, and efficient handling of detailed client instructions. Operating from their New York call center and available around the clock, AnswerOne participates in two national award programs to measure service quality and consistency. The company has received the ATSI Award of Excellence for 19 consecutive years and has ranked in the top ten for the CAM-X Award of Excellence for 16 years. Both programs rely on independent judges and mystery callers to evaluate courtesy, response time, accuracy, and overall caller experience, making them a meaningful industry benchmark. For businesses considering outsourcing their call handling or looking for a proven call center USA partner, AnswerOne offers a straightforward path forward. Reach out to their team to learn how their live answering and virtual receptionist services can lower staffing costs, capture more inbound leads, and give your customers the attentive service that keeps them coming back.