Alpha Global Team

Alpha Global Team is a Seattle, Washington outsourcing provider that builds remote teams for companies that want to cut operating costs without signing up for a long term commitment. The company presents itself as a BPO company USA clients can try before they buy. There are no contracts, no commitments, and a free trial sits in front of every package. It says clients can build a team with 80% less operational cost and get support around the clock, 24 hours a day and 365 days a year. Call center work is the most visible service. Alpha Global Team runs inbound and outbound campaigns and phone answering as a 24/7 call center USA businesses can hand their lines to. Alongside the phone side it staffs chat support agents who handle web chat on the client's own site, with the stated aim of doubling the leads that come through. Onboarding follows a plain sequence. A first conversation sets the requirements, then staff training with mock calls and script sign-off, then quality assurance before the team goes live. Back office support covers a long list of desk tasks. Data entry, data mining, record keeping, dispatch services and order processing sit next to claims processing and insurance claims work. Content moderation and image moderation are offered too, as are lead generation, social media management and graphic design. Ecommerce sellers can hire an Amazon virtual assistant for product hunting and order handling. Pricing for this tier is published. A 7 day free trial comes first, then a starter package at $475 a month for four hours of coverage per day, Monday onward, with a free version of Slack included for day to day contact with the assigned staff. Healthcare is the one industry the company addresses by name. A dedicated medical billing arm offers medical coding, denial management and claim management, and it sits inside a wider set of practice services. Those include revenue cycle management, patient experience management, practice management, telehealth support by phone and email with remote monitoring, and electronic health records. Practices can request a free audit report before committing. Digital marketing and web services round out the catalogue. SEO, PPC, email marketing, social media marketing and lead generation are open to any client, and the same marketing team is pitched to medical practices that want more patients and a stronger social presence at low cost. Web services include website development, mobile app development, logo design, graphic design and game development. The company describes its clients as enterprises, SMEs and technology challengers. Its case for outsourcing is that a global, multi skilled team takes on the customer support and back office load so the client can focus on its core competencies, save time and improve accuracy. A general contact email is published for enquiries.