Adelina BPO

Adelina BPO is a call center USA option for businesses that want 24/7 customer support without building their own contact center. Based in St. Petersburg, FL, the company has been running contact center operations since 2006, and it focuses on making round-the-clock service realistic for companies of any size. The core offer is call handling in both directions. On the inbound side, Adelina BPO covers telephone answering, order processing, appointment setting and help desk services. On the outbound side, trained agents who know your products and services run telesales, telemarketing, lead generation, customer surveys and market research. The site says callers will not realize they are speaking with an outside provider, because agents represent your organization as their own. There is also an automated layer. Adelina BPO builds interactive voice response (IVR) setups that help manage call volume, so a business can handle more traffic without adding a larger staff. A September 2025 company announcement points to work on voice AI, an Asterisk module that connects ElevenLabs voice agents to Asterisk channels over WebSocket connections. For buyers looking for an AI-ready BPO, that is a useful signal about where the team is investing. Beyond the phones, the company describes broader business process outsourcing. That means handing non-core business processes to an outside partner, with close day-to-day interaction between client and provider. Adelina BPO says it can offer more BPO services than the examples listed on its site, so it is worth asking about back office needs directly. Operationally, the firm says it designed and keeps upgrading its own project management system, and it combines contact center management practices from around the world with its own quality management experience. A project management team drawn from several departments works alongside customer representatives to keep client relationships transparent. The stated values are people, creativity, partnership, development and leadership. If you are comparing outsourcing partners for customer support or outbound campaigns, Adelina BPO is worth a conversation. Reach out through the contact form on its website to ask about your call volumes and request a quote.