AccessNurse -- A TeamHealth Company

AccessNurse gives medical practices, health systems and health plans a way to cover patient calls around the clock without staffing a night desk. The Knoxville, Tennessee company, part of TeamHealth, runs a medical call center that handles 24/7 telephone nurse triage and answering services. It has been in business since 1996. The core offer is nurse triage by phone. When a patient calls after hours or during a busy day, a registered nurse works through the call and passes on what the on-call provider needs to know. The site also describes appointment scheduling, follow-up calls and support for urgent inquiries. Clients describe nurses who spend real time with the patient and even call the pharmacy to make sure a prescription is ready. For hospitals with an in-house call center, AccessNurse provides temporary or permanent support for existing programs or new services. Health plans can use its Nurse Advice Line to connect members to self-care information and appropriate in-network care. The company serves physicians, pediatricians, OB/GYN providers, community health centers, hospital call center partners, Federally Qualified Health Centers and health plans. It reports more than 20,000 provider clients. Specialty programs include TeamPeds, where callers reach an RN trained in pediatric triage, and TeamOB, which uses more than 20 triage guidelines specific to pregnancy. Community health centers have relied on it for over 20 years to reach diverse and underserved populations. A few details set it apart operationally. AccessNurse states it is licensed to provide clinical and non-clinical services in all 50 states, and its services can accommodate virtually any language. It lists more than 480 team members. For a physician group, the practical result is better on-call time and fewer interrupted nights, which clients say they have noticed in their yearly reviews. For buyers comparing a call center USA option built for healthcare, or looking at outsourcing after-hours patient calls, AccessNurse is a specialist rather than a general BPO company USA. If you want to talk through coverage for your practice, health system or plan, get in touch with the team to request a quote.