RingCentral

RingCentral is a global communications platform serving more than 600,000 businesses across 100+ countries. Its flagship offering is an agentic voice AI platform built around four core products: RingEX for business communications, RingCX for contact center operations, AI Meetings for video and events, and AIR Pro, a no-code builder for deploying custom AI agents across voice, SMS, chat, and social channels. The platform maintains 99.999% availability and has been named a Gartner Magic Quadrant Leader for UCaaS for eleven consecutive years. Organizations ranging from small businesses to Fortune 1000 companies depend on it for mission-critical customer communications.

For BPOs and contact centers, RingCentral provides a full suite of AI agents covering the entire interaction lifecycle. AI Receptionist handles 24/7 call routing, FAQ resolution, and appointment scheduling without human agents. During live interactions, the AI Virtual Assistant captures notes, translates conversations in real time, and surfaces suggested responses so agents stay focused on the caller. Supervisors use AI Conversation Expert to monitor performance through interactive dashboards, generate instant call summaries, and run AI-powered coaching sessions. RingCX ties these tools together in one platform, giving contact center managers visibility into agent performance, customer satisfaction, and operational gaps across every channel.