Brilo

Brilo is an AI call center platform built for customer support and sales, designed to handle inbound conversations across a range of industries without putting a human agent on every call. The platform deploys AI agents that operate around the clock, covering use cases from ecommerce order tracking and returns to hotel concierge requests, dental appointment scheduling, restaurant reservations, and real estate lead management. By automating these front-line interactions, Brilo gives businesses a way to handle high inquiry volumes while maintaining consistent, responsive customer experiences.

For BPO providers and contact centers, Brilo offers a practical way to extend capacity without adding headcount. The platform's AI agents can be deployed to handle entire categories of routine calls, such as order status updates, appointment reminders, and property inquiries, freeing human agents to focus on complex or high-value interactions. In dental and healthcare settings, the system also manages information collection and follow-up calls, which directly reduces no-shows and administrative overhead. Across all supported verticals, the platform brings measurable efficiency and productivity improvements that align with BPO clients' core performance targets.