Ollio

Ollio is an AI customer operations platform built in Auckland, New Zealand, recognized as a NZ telco digital-innovation winner. It functions The platform draws answers from a centralized knowledge base assembled from FAQs, internal documents, and website content. Responses are grounded strictly in approved material, so customers receive consistent, on-brand answers. Most inquiries close in seconds, and the ones that genuinely need a human are routed automatically with full conversation context passed along.

For a BPO or contact center, Ollio absorbs the routine volume that would otherwise require additional agents. It deploys across a website widget and phone lines from a single dashboard, letting operations teams manage conversations, routing rules, and knowledge in one place. When the AI hands off to a human agent, it passes the full conversation history, a summary, and relevant tags so the agent does not need to ask the customer to repeat themselves. Teams can monitor live conversations to identify knowledge gaps and use that real-world data to coach the AI toward better performance over time.