Nextiva

Nextiva is a customer experience management platform used by over one million users across businesses of all sizes, from local companies to global brands. The NEXT Platform brings together voice, video, chat, email, and social communications in a single interface, giving every team member a unified view of customer interactions in real time. Central to the platform is XBert AI, an AI agent that handles conversations autonomously, booking appointments, answering common questions, updating records, and routing complex issues to the right person. The platform connects to CRM systems, helpdesks, and productivity tools through a built-in integration marketplace.

For contact centers and BPO operations, Nextiva offers a practical way to automate high-volume, repetitive work. XBert AI handles the first layer of inbound calls and messages, resolving common questions, scheduling appointments, and logging interaction data without agent involvement. When a conversation exceeds what the AI can manage, it transfers to a human agent with full context already captured. The analytics layer tracks satisfaction scores, NPS, response rates, and sentiment across every channel. Post-call workflows automatically create helpdesk tickets, update CRM records, and sync contacts, cutting the manual steps that slow agent teams. Native integrations with Salesforce, HubSpot, Zendesk, and ServiceNow mean it fits into existing contact center stacks without a rebuild.