Netcall

Netcall is a software company behind Liberty, an AI-powered platform built for organizations that need to connect people, systems, and processes without replacing everything they already have. Liberty covers customer engagement across every channel, workflow automation, application development, document data extraction, and process visualization. The platform is designed to act as a single operational foundation, so teams can build on it, adapt it, and improve how work gets done over time. Netcall positions Liberty as the piece most organizations have been missing: a place where all the moving parts of service delivery actually come together.

For BPOs and contact centers, Liberty provides the infrastructure to move work through defined processes without bottlenecks or manual chasing. Agents can handle customer contacts through a consistent, connected interface regardless of channel, while operations teams get visibility into how work is actually flowing end-to-end. The document capture capability means incoming information can be processed and acted on without manual data entry slowing things down. Because applications can be built and modified quickly within the platform, contact centers can adjust to changing client requirements on shorter timelines, with governance built in rather than bolted on after the fact.