Fin

Fin is an AI customer agent platform designed to handle the full scope of customer interactions, from routine questions to complex account actions. It runs on two proprietary models, Apex 1.0 and Apex Flash, both trained on billions of customer experience interactions. Across more than 12,000 customers, Fin averages a 76% resolution rate, with many accounts exceeding 85%, and it processes 2 million resolutions weekly. The platform can update accounts, process refunds, troubleshoot technical issues, and read and write to third-party systems. It holds SOC2, ISO 27001, ISO 42001, and ISO 27701 certifications, backed by a 99.8% SLA.

For contact centers and BPOs, Fin acts as a frontline agent across voice, chat, email, Slack, and social channels, deflecting volume before it reaches human staff. It connects to existing tech stacks through APIs, data connectors, and MCP integrations, and works natively with Intercom while also supporting Salesforce, HubSpot, Freshdesk, and other helpdesks. Deployment takes under an hour, and no engineering resources are required to configure tone, behavior, or knowledge base. When Fin cannot resolve an issue, it hands off to a human agent with full conversation context preserved. Operations teams can adjust every aspect of the system independently, making it practical for high-volume, multi-vertical support environments.