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LYRIQ

lyriq.ai
Customer Support AIWorkflow BuilderWorkflow AutomationVerified
IBPAP, the IT & Business Process Association of the PhilippinesIBPAP MemberNVIDIA InceptionNVIDIA Inception Member
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See LYRIQ AgentConnect in action

InboundAgentConnect AI workflow

AI Customer Service Workflow

Watch AgentConnect dig into a customer's billing issue, then see why it hands this one to a human, with everything already explained.
Explore the AI Customer Service WorkflowRequest a demo
OutboundAgentConnect AI workflow

AI Collections Workflow

See three overdue accounts sorted, prioritized and lined up for follow-up, with nothing going out until someone approves it.
Explore the AI Collections WorkflowRequest a demo
QA scoringAgentConnect AI workflow

AI Call QA & Scoring Workflow

Watch AgentConnect score a call against the full scorecard, flag a compliance miss, and see what has to happen before any coaching goes out.
Explore the AI Call QA & Scoring WorkflowRequest a demo
Agent upskillingAgentConnect AI workflow

AI Agent Upskilling Workflow

LYRIQ's AgentConnect reads a skills check and builds a plan for each of 8 agents. A training lead signs off before anything is sent. See more at lyriq.ai.
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HMO claimsAgentConnect AI workflow

AI HMO Claims Workflow

LYRIQ's AgentConnect checks each bill line against the plan and the approved LOA, flags a duplicate lab charge, and waits for a reviewer. See more at lyriq.ai.
Explore the AI HMO Claims WorkflowRequest a demo
Motor claimsAgentConnect AI workflow

AI Motor Claims Workflow

LYRIQ's AgentConnect flags pre-existing damage and a courtesy-car overage, then waits for the claims officer. Net payable: ₱95,000. See more at lyriq.ai.
Explore the AI Motor Claims WorkflowRequest a demo
HR onboardingAgentConnect AI workflow

AI HR Onboarding Workflow

LYRIQ's AgentConnect checks NBI, SSS, PhilHealth, Pag-IBIG and medicals for each hire: 3 ready, 5 held with the reason. See more at lyriq.ai.
Explore the AI HR Onboarding WorkflowRequest a demo
Member messagesAgentConnect AI workflow

AI Member Messages Workflow

LYRIQ's AgentConnect checks the roster, history and SLA, skips what is already handled, and routes urgent complaints to a reviewer. See more at lyriq.ai.
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Telco refundsAgentConnect AI workflow

AI Telco Refunds Workflow

LYRIQ's AgentConnect quotes every charge and payment by ID, drafts the refund and a Taglish reply, and stops for a team lead above the limit. See more at lyriq.ai.
Explore the AI Telco Refunds WorkflowRequest a demo
HMO call QAAgentConnect AI workflow

AI HMO Call QA Workflow

LYRIQ's AgentConnect scores the call, checks it against the member record, and drafts coaching for a QA Lead to approve. See more at lyriq.ai.
Explore the AI HMO Call QA WorkflowRequest a demo
About LYRIQ

LYRIQ builds AgentConnect, an AI workforce platform designed to run inside a business rather than replace it. Teams create specialized AI agents per department in Agent Labs, from prebuilt templates or from scratch with no code required, then orchestrate them through workflows connected to more than 1,200 business apps, CRMs, and telephony systems. Everything runs on one governed platform with full visibility into SLA health, agent performance, and cost, without locking the business into a single AI model.

For BPOs and contact centers, AgentConnect runs AI capacity inside the existing delivery model: automating inbound, outbound, and quality assurance across client programs, scoring every interaction rather than a small sample, while human teams handle judgment calls, exceptions, and client relationships. Providers can launch new client programs in days and take on verticals they couldn't previously staff, all without adding headcount or rebuilding teams. LYRIQ also serves accounting and finance firms in Australia, matching staffing to compliance deadlines and automating templated back office work.

Source: lyriq.aiListed on BPOAI as an AI solution for BPOs, call centers & outsourcing teams.
At a glance

Category

Customer Support AI · Workflow Builder · Workflow Automation

Focus

BPO & Outsourcing

Deployment

Cloud / API

AgentConnect value calculator

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