livepro

Livepro is a knowledge management platform that has served contact centers and regulated industries since 2001. Where most knowledge systems store documents and leave agents to search through them, livepro delivers the actual answer at the moment it is needed, with every response carrying an assigned owner, an expiry date, and a full audit trail. The platform connects to existing tools and can ingest content from PDFs, policies, PowerPoints, and rough notes without requiring reauthoring. It is trusted by organizations across government, healthcare, finance, insurance, and legal sectors, and currently powers more than 60 million customer interactions annually across five continents.

For BPOs and contact centers, livepro addresses two practical problems: getting new agents competent faster, and keeping every answer compliant. One healthcare client reported reducing speed to competency from twelve months to two months after deployment. Agents work from a single governed source of truth rather than hunting through SharePoint folders or relying on senior colleagues, which reduces wrap-up time and the chance of a non-compliant response. The platform integrates into existing agent desktops and CRMs, so it surfaces answers within the workflow agents already use. Clients have reported improvements in NPS, CSAT, and average handle time alongside reductions in ex-gratia payouts and compliance training overhead.