Glean

Glean is a Work AI platform built for large enterprises that connects knowledge, systems, and context so AI can deliver accurate, permission-aware answers across an organization. The platform integrates with common enterprise tools including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub, and Salesforce, pulling fragmented information into a unified, searchable layer. Glean supports more than 35 large language models and is engineered to reduce token usage by 30 percent compared to off-the-shelf MCP tools. It carries certifications including SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliance, and customers report an average of 110 hours saved per user annually, with the platform reaching full ROI within six months.

For BPOs and contact centers, Glean directly targets one of the most common drags on productivity: agents spending time hunting through disconnected systems instead of resolving customer issues. By centralizing company knowledge and surfacing it through AI-powered search, the platform has driven a 20 percent reduction in internal support tickets for enterprise customers. Teams can build custom AI agents in natural language, automating repetitive information retrieval without deep technical resources. GCash deployed Glean to create a searchable, compliance-ready intranet for its workforce, while Ericsson used it to open enterprise data safely and scale agent-building across a large distributed team. Adoption rates across customers have reached 93 percent company-wide within two years.