Bizagi

Bizagi is a business orchestration and process automation platform serving over 400 enterprise customers across 50+ countries. It connects people, processes, systems, bots, and data through a single low-code interface, giving organizations full visibility into operations from end to end. Teams can automate any process in seven steps, build enterprise apps with AI and governance built in, and design role-specific experiences for different user types. The platform supports AI Agents and AI Assistants deployable within seven weeks through its AI Ignite packages, and has earned a 4.6-star G2 rating alongside recognition as a Strong Performer in the Forrester Wave for Digital Process Automation.

For BPOs and contact centers, Bizagi addresses the practical challenge of managing high case volumes across distributed teams and disconnected systems. Its task management and process orchestration capabilities have delivered a 33% reduction in customer call resolution time and a 15% increase in Net Promoter Score for customers. Operations teams can automate case routing, build compliance procedures directly into workflows, and integrate reporting tools to spot bottlenecks before they affect service levels. With 5 million cases processed annually on the platform and a documented 7x improvement in cycle time, Bizagi gives outsourcing operations a measurable, governance-ready foundation for scaling service delivery.