Assembled

Assembled describes itself as workforce management built for the AI era, unifying the management of in-house agents, BPO vendors, and AI systems on a single platform. The company enables organizations to manage staffing and support across all three workforce types through a unified dashboard with real-time recommendations, intelligent case routing, and schedule building powered by live performance and capacity data.

Assembled serves support teams seeking to blend workforce intelligence, human expertise, and AI efficiency. The platform provides AI agents for chat, email, and voice channels; an AI copilot for agent assistance; and workforce management tools including AI-powered scheduling, ML-based forecasting, and real-time analytics to help teams make faster, data-driven decisions across their entire support operation.