AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
165 articles in Government · Page 11 of 19
Government & AI PolicyPhilippine BPO Jobs Fall as AI Reshapes the Industry
The Philippine BPO industry has cut its 2028 jobs forecast to 2.14 million, down from 2.5 million, as AI automation reshapes outsourcing demand.
AI Vendors & ToolsAI Call Center Software: Top 10 Tools for 2026
A roundup of 10 AI call center software platforms BPO companies should know in 2026, from predictive dialing to real-time sentiment analysis.
Government & AI PolicyIs the Philippine Government Supporting AI in BPO?
The Philippine government is backing AI adoption in BPO through industry programs, as 1.7 million workers face automation pressure across call centers and outsourcing firms.
Government & AI PolicyWhat AI incentives is the Philippine government offering?
The Philippine government is funding a $288M digital infrastructure push and a 29% AI growth target by 2030, creating major opportunities for BPO companies.
AI Vendors & ToolsAI Call Center Tools Reshaping Philippine BPO in 2026
Agentic AI now handles up to 85% of routine calls in Philippine BPOs, cutting cost per contact by 65% while boosting CSAT scores by 13 points.
AI Vendors & ToolsAI Vendors & BPO Tools Driving Growth in 2026
AI automation, cloud services, and analytics are reshaping BPO services in 2026, giving Philippine BPO companies new tools to boost efficiency and client value.
Government & AI PolicyPhilippine BPO Industry Gets $25M AI Upskilling Push
IBPAP commits $25M yearly to reskill BPO workers in AI and data analytics, backed by Philippine government digital training programs launching in 2025.
AI Vendors & ToolsHow Is AI Changing Call Centers in the Philippines?
Agentic AI now handles 75–85% of routine calls in Philippine BPOs, cutting cost per contact by up to 65% while Filipino agents focus on complex, high-value work.
Government & AI PolicyPhilippine BPO Revenue Slows on AI Adoption Lag: BSP
The BSP warns that domestic constraints on AI adoption are capping Philippine BPO revenue growth at single digits in 2024 and 2025.