Artificial intelligence is reshaping the Philippine business process outsourcing sector in ways that industry experts describe as serious but not catastrophic. The core warning: companies are automating repetitive tasks and hiring fewer entry-level workers, which could slow employment growth even as revenues climb.
Philippine AI Business Association Director for AI Ethics and Data Governance Dominic Vincent Ligot put it plainly: "The immediate danger is not the disappearance of the sector, but the automation of routine tasks, fewer entry-level positions, and growth in revenues without comparable growth in employment."
