Senior Appointment Setter – Australian Healthcare / Dental || Onsite

About the Team You’ll Join: Our client is a national Australian dental franchise group specializing in All-on-4 dental implant procedures. The treatment provides patients who may otherwise rely on dentures with a permanent implant-supported solution, helping them regain confidence, function and quality of life. The business also operates a growing dentist education and training division, creating further opportunities for the offshore sales team to support lead qualification and appointment setting as the operation expands. Our client is now establishing a dedicated offshore appointment-setting function through Outforce to improve speed-to-lead, increase lead-to-consult conversion and support significant future growth in digital marketing activity. Job Overview: Employment type: Full time Shift: AU Hours Work setup: ONSITE - The Curve, 32nd Street corner 3rd Avenue, Bonifacio Global City, Taguig City What we offer: Competitive compensation package aligned with your skills and experience Comprehensive HMO coverage, including a free dependent on Day 1 Employee referral program with rewarding incentives 20 days of annual leave, giving you flexibility to manage your time Engaging team activities and events to keep work enjoyable Build strong, high-impact connections with key stakeholders across the business Take part in client engagement initiatives to elevate your professional experience. Role Overview: We are seeking experienced Senior Appointment Setters to join an initial team supporting approximately 1,000 warm patient enquiries per month. This is not traditional cold calling. Leads are generated through the client's marketing campaigns and the primary objective is to engage prospective patients quickly, understand their needs, qualify their suitability and confidently book them into a consultation with our client clinic. The offshore team will allow clinic-based staff to focus on face-to-face patient consultations and clinical coordination while the appointment-setting team takes ownership of lead follow-up and conversion. The initial team is expected to consist of approximately two Appointment Setters, with significant scope for the team to grow as marketing volumes increase. What We’re Looking For: We are looking for experienced, commercially minded appointment setters who are comfortable having meaningful conversations about high-value purchases and personal healthcare decisions. Required Experience Minimum 5 years' experience in appointment setting, inside sales, lead conversion or a similar outbound sales role. Demonstrated experience selling or booking consultations for high-ticket products or services, ideally in the AUD $30,000 to $80,000+ range. Strong experience with a consultative sales and appointment-booking process. Previous experience within medical, dental, healthcare, cosmetic, finance, professional services or another high-consideration industry is highly desirable. Significant experience servicing Australian customers or Australian accounts. Strong understanding of Australian customer expectations, communication styles and business culture. Experience using HubSpot CRM. Proven ability to manage a pipeline of warm leads and maintain disciplined follow-up. Comfortable working within highly structured scripts, processes and performance metrics. What You’ll Be Working On: Contact and engage warm inbound leads generated through digital and Meta advertising campaigns. Conduct structured outbound follow-up with prospective patients who have expressed interest in dental implant treatment. Build rapport and understand the patient's circumstances, motivations and treatment objectives. Qualify prospective patients using an established consultative sales framework. Address initial questions and objections professionally while remaining within approved scripts and processes. Book qualified patients into consultations with the appropriate Australian clinic. Maintain consistent follow-up across leads that are not immediately ready to book. Manage lead activity, notes, appointments and pipeline stages accurately within HubSpot. Work closely with Australian clinic and sales teams to maximise attendance and conversion rates. Follow structured scripts, call flows and sales methodologies provided by the client. Participate in ongoing coaching and performance reviews using the client's AI-enabled sales training platform. Support future lead reactivation campaigns and other outbound initiatives as the team develops. Potentially support leads generated through the client's dentist education business as this division grows. Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!