About The Back Room
We exist to free our clients' time so they can focus on what they do best — growing their business. We deliver smart, efficient solutions that liberate teams from the everyday admin, and we hold ourselves to the same standard. Time is the ultimate currency, and we treat it like it.
The Role
The Billing and Collections Specialist plays a vital role in ensuring the accurate and timely billing of clients and the efficient collection of outstanding payments. He/she is responsible for managing the billing process, monitoring accounts receivable, and coordinating with clients to resolve any payment discrepancies. Additionally, they work closely with internal teams to address billing inquiries and maintain accurate financial records.
Key Responsibilities:
- Billing Process:
- Generate and review client invoices accurately and in a timely manner.
- Ensure invoices are sent to clients through appropriate channels, such as email.
- Verify billing data accuracy and resolve any discrepancies.
- Collections Management:
- Monitor accounts receivable aging reports and follow up on overdue payments.
- Initiate contact of clients to collect outstanding balances.
- Seek assistance from Account Management to help resolve problematic accounts.
- Maintain detailed records of collection efforts and update account status accordingly.
- Payment Reconciliation:
- Reconcile payments received with outstanding invoices and update Xero accordingly.
- Investigate and resolve discrepancies between payments and invoices.
- Process refunds or credits for overpayments or billing errors.
- Customer Relations:
- Respond promptly and professionally to billing inquiries from clients.
- Address client concerns or disputes regarding invoices or payments.
- Build and maintain positive relationships with clients to facilitate timely payments.
- Reporting and Analysis:
- Prepare regular reports on billing and collection activities, including aging analysis.
- Analyze payment trends and identify opportunities for process improvements.
Qualifications:
- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- Proven experience (2+ years) in billing, collections, or accounts receivable management.
- Strong understanding of billing processes, collection techniques, and accounting principles.
- Excellent communication and negotiation skills, with the ability to interact professionally with clients and internal stakeholders.
- Proficiency in accounting software (e.g., Xero, QuickBooks, SAP) and MS Excel.
- Detail-oriented, with strong analytical and problem-solving abilities.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Familiarity with regulatory requirements and compliance standards related to billing and collections (preferred).
This role is open to Philippine citizens currently based in the Philippines.
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