Xtend Inc

Xtend Inc is a Credit Union Service Organization, or CUSO, based in Grand Rapids, Michigan. Founded in 2002 and collectively owned by its clients, Xtend acts as a shared resource for more than 350 credit unions across the United States. For a credit union that needs outsourcing help without building new departments, Xtend works as an extension of the existing team. Its products and services reach 1.2 million members and 13 billion dollars in assets. The work is organized into four departments. The Contact Center handles member service by phone and chat, giving credit unions a call center USA option staffed by people who already understand the credit union model. Backoffice Services covers the operational work that piles up behind the counter. Marketing and Analytics analyzes a credit union's data, drives leads and supports member engagement. Xtend Shared Branching rounds out the lineup so members can be served beyond a single institution's own branches. Back office support is also available a la carte, scoped in agreement between the Xtend team and the client. The site lists corporate account reconciliation, investment processing, subsidiary processing, bookkeeping audit services, one-time general ledger reconciliations and board financials, with more available on request. This makes Xtend a practical back office and customer support partner for finance teams that need help with specific recurring tasks rather than a full outsourcing contract. Xtend serves one market: credit unions and their members. Since its founding, the board of directors has consisted of nine credit union executives who share a common goal of helping their industry peers stay relevant with members in a competitive marketplace. That vision translates into a simple promise. Provide the highest quality service at a price point that sets the organization apart. Because the clients own the CUSO, the incentives line up with the credit unions it serves. For a BPO company USA buyers can trust in the financial cooperative space, Xtend brings two decades of focus on a single industry, a named leadership team spanning operations, the contact center, back office services, data analytics and communications, and a cooperative ownership model. Connect with Xtend to discuss contact center, back office or analytics needs, or request a quote for the services that fit your credit union.