Virtual Assistance by Flanagan

Virtual Assistance by Flanagan is a Metro Detroit virtual assistant service run by two sisters, Kelly and Shawn. They help entrepreneurs and small business owners outsource the administrative, customer support, and financial tasks that pile up fast when you're running a company. The goal is simple: take the back-office work off the owner's plate so they can focus on building the business. The service covers three core areas. Administrative support includes meeting scheduling, calendar management, travel arrangements with personalized itineraries, email management, appointment coordination, simple social media posting, and blogging assistance. Customer support work covers maintaining client communication channels, coordinating between clients and team members, handling customer service emails and calls, managing email lists and newsletters, and sourcing client gifts. Finance and bookkeeping services include generating and processing invoices, reconciling credit card statements, managing expense reports, tracking employee and contractor payments, and handling bill payments. That is a broad range of operational coverage for a remote team of two. Kelly and Shawn both came up as executive assistants in the sports industry, where precision, confidentiality, and the ability to manage competing priorities under pressure are daily requirements. Shawn extended her experience into a small business in the pet industry and spent additional years in human resources. Together they bring a practical, cross-functional skill set that translates well to small businesses across many sectors. The team works fully remotely, which keeps costs down for clients and allows them to organize their availability around client schedules. They operate out of the Metro Detroit area but work with clients wherever they are. Both describe themselves as detail-oriented, dependable, and discreet, qualities that matter when someone else has access to your calendar, your financials, and your client relationships. For small business owners looking for US-based virtual assistant and back-office support, Virtual Assistance by Flanagan is worth a conversation. Reach out through their website to discuss what they can take off your plate.