Service Center Pro

Service Center Pro is a Boise, Idaho-based virtual receptionist and call center USA provider built around one specific problem: small business owners who lose jobs every time a call goes unanswered. Whether you are on a job site, driving between appointments, or sitting down to dinner, every missed call is potential revenue walking out the door. The company's U. S.-based receptionists answer on your behalf, capture the lead, book the work, and follow up, so you stop losing revenue without hiring staff or changing how you run your day. The service is structured across three plans that scale with how much phone work an owner wants to hand off. The Answer plan starts at $299 per month with 50 minutes included and covers inbound call answering, message taking, lead qualification, and call transfers. The Calendar plan, the company's most popular option, starts at $559 per month with 75 minutes and adds job scheduling through the client's own website, Acuity, or Calendly, with full job details captured on every call. The Route plan starts at $799 per month with 150 minutes and is built for growing teams: it adds dispatch and routing support inside field service platforms including Housecall Pro, Workiz, and Markate, along with outbound lead follow-up and coordination. Outbound calling for appointment confirmations and follow-ups is available across all plans. There are no contracts and clients pay only for the minutes they use. The clients Service Center Pro describes are owner-operators in the trades and home services. Plumbers, electricians, HVAC techs, landscapers, and similar professionals who answer their own phones between jobs, miss callbacks, and know they are losing work but cannot keep up. The company's case for outsourcing the front desk is direct: a few additional booked jobs per month typically covers the monthly cost, and owners do not need to restructure anything to make it work. Every receptionist is U. S.-based. Setup is fast: choose a plan, book a setup call, walk the team through the business, and forward the phones. The company says clients can be live within days. Receptionists are trained to handle calls the way each client wants, and the team integrates directly into the scheduling and field service software owners already use. Founder and CEO Chadwick S. Taylor describes the working relationship as a strategic partnership, with the team relying on member feedback to keep improving the process and committing to fair pricing and consistent service. For small service businesses considering outsourcing their customer support and front-line call handling to a dedicated call center in the USA, Service Center Pro offers a no-contract, pay-as-you-go model with real integration into the tools trades businesses already run on. Connect with the team through BPOAI.ai to find out which plan fits your call volume.