SEMPULL INC

Sempull Inc is a Miami-based call center in the USA built only for law firms. It answers client calls in English and Spanish, around the clock, so the leads a firm has already paid to attract reach an intake specialist instead of voicemail. The core service is bilingual legal intake and 24/7 answering. Agents qualify callers to the firm's own criteria and book retained cases. Coverage runs nights, weekends, holidays and lunch hours, as well as the regular business day. Every agent is described as native-level in both languages, so Spanish-speaking callers get the same standard of service as English-speaking ones. The company reports an average pickup time under 8 seconds. All calls are recorded, scored weekly, and delivered to the firm's case-management system within minutes. Sempull serves personal injury, immigration, family law, criminal defense and workers' compensation practices, from solo attorneys to mid-size firms. Its agents are coached on the intake workflows for each of these areas, including conflict checks, statute-of-limitations triggers and ethics walls. The company says it works with more than 50 U. S. Law firms and answers over 500,000 calls a year. This is customer support outsourcing with a narrow focus, not a general answering service. Founder and CEO Laura Pulido started the company in 2020 after seeing firms lose signed cases at the phone. English-only receptionists lost bilingual callers, after-hours leads went to the next firm, and paralegals were pulled off billable work to triage cold calls. Sempull was designed as the middle path between a costly in-house night team and a generic answering service. On security, the site states TLS 1.3 encryption in transit, AES-256 at rest, HIPAA/HITECH-aware workflows with BAAs available, signed confidentiality agreements and a 99.98% uptime SLA on geo-redundant U. S. Call routing. It also mentions a 30-day pilot and pricing from $300 per month. For firms comparing outsourcing options in the call center USA market, Sempull offers a specialist alternative. Book a discovery call or phone (305) 306-2356 to ask about coverage and a quote.