Kathy Sisk Enterprises

Kathy Sisk Enterprises is a California-based call center consulting and outsourcing firm that has been helping businesses build, fix, and grow their call center operations since 1991. Whether you are starting a new center from scratch, reworking an underperforming one, or handing a campaign to a BPO company USA, you get a single team that covers consulting, agent training, script development, and full outsourcing campaign management. Consulting is where most engagements begin. The team assesses your operation and maps a path forward, whether that is a new setup, a reengineering effort, or an outsourcing plan. Training programs cover inbound and outbound call handling across customer service, sales, help desk support, collections, and order taking. The core methodology is the 12 Step Platform, a structured curriculum that takes an agent from the opening introduction through to the post close. It is designed to build confidence and consistency, not produce agents reading from a script word for word. Delivery options include onsite, eLearning, and virtual formats, making the program practical for call center USA environments of any size. Founder and CEO Kathy Sisk has spent more than four decades in the call center industry and has written thousands of scripts across a wide range of industries. Scripts are built as working roadmaps for agents, giving them direction without locking them into rigid language. For companies that need full outsourcing rather than internal development, Kathy Sisk Enterprises sets up and manages campaigns from start to finish. That includes campaign analysis, script writing, center recruitment, agent selection, training, remote monitoring, and ongoing project management at the assigned center. The company works with both U. S. And Philippines-based centers. The track record behind the company is substantial. Since 1991, Kathy Sisk Enterprises has served more than 4,500 clients, worked with over 8,400 call centers, and trained more than 500,000 agents. Kathy is a published author of manuals and books on sales, telemarketing, and customer service, and writes a regular column for Connections Magazine. She is also a frequent speaker at industry events, which keeps the company's training content grounded in what is actually happening across the BPO industry today. If you are evaluating a call center partner, planning an outsourcing campaign, or looking to sharpen your customer support and sales teams, Kathy Sisk Enterprises brings four decades of practical, hands-on experience to the table. Get in touch to talk through your goals and request a quote.