Ideal Contact Center

Ideal Contact Center is a bilingual contact center outsourcing partner for US companies that want English and Spanish customer support at a lower cost. Its teams work from Mexico, in the same time zones as most US clients, so buyers get live coverage without the overhead of a domestic call center USA operation. The company offers a full range of bilingual customer support services, with both inbound and outbound programs. Its site describes a proven market for English inbound and outbound support, and the work is set up around each client's business strategy. The team immerses itself in the way a client delivers service so the brand experience stays consistent from one call to the next. Outsourcing also lets clients match staffing to call volume instead of carrying fixed headcount year round. The website does not name specific industries. It speaks to US companies of different kinds that want a flexible BPO company partner, and it describes services customized for clients across many industries. Where the team sits is a big part of the pitch. Ideal Contact Center operates from Chihuahua and Torreon, Mexico. It points to 10 universities in Chihuahua and 25 in Torreon as a source of skilled bilingual talent. The company lists capacity of more than 800 seats, operations in Central and Mountain Standard Time, and a disaster-free zone. It says outsourcing to Mexico can cut costs by over 50 percent compared with US-based operations, and that moving to an outsourced model turns fixed costs into variable ones. Travel to the sites is easy, with multiple flights from the US and within Mexico. The management team has more than 15 years of experience in contact center operations, customer support, program management and process management. The company describes itself as more than a vendor, a partner that acts as a brand advocate for each client. If you are weighing nearshore outsourcing for customer support, Ideal Contact Center is worth a conversation. Get in touch to discuss your call volume and request a quote.