Embarc Solutions

Embarc Solutions is a BPO company USA based in Pleasant Grove, Utah, that turns fiber footprints into installed customers. Fiber internet service providers hire Embarc to put trained door-to-door sales reps into their markets and to keep existing subscribers on the books through phone and SMS customer care. If you run a network and need it to sell, this is a direct way to add field sales and retention capacity without hiring, training and managing the team yourself. The core offer is door-to-door fiber sales. Embarc describes itself as the sales engine behind 35 fiber carriers across the country. The company recruits the rep, trains them on the carrier's product, hands them a market and pays them every Monday. Reps are not tied to a single brand. Embarc sells whichever carrier has the best opportunity in a given market that week, which keeps the field force working where the footprint is ready to convert. Carriers already running with Embarc can add another ISP to the program in about five minutes through the company's onboarding flow. The second line of business is customer support and account retention. Working as an outsourcing partner, Embarc contacts an ISP's existing customers by phone and SMS about their own active accounts. The company is specific about what it does not do. It does not buy leads. It does not cold call. It does not collect phone numbers through its website for messaging. For carriers who care about consent and brand reputation when a third party speaks to their subscribers, those boundaries are worth noting. Embarc works in telecommunications, and more precisely in fiber broadband. Its clients are internet service providers who want their footprint sold and their subscriber base protected. The model fits regional and national fiber carriers with new builds to fill or churn to reduce, and it suits buyers who want a sales and call center USA partner rather than a back office processor. What sets Embarc apart operationally is the structure of the field program: one onboarding, one training path, a weekly pay cycle, and a multi-carrier model that follows opportunity instead of a single product. The customer care side stays focused on existing accounts only, which keeps the work compliant and predictable for the client. If you are a fiber ISP comparing AI-ready BPO options for field sales or retention, Embarc Solutions is worth a conversation. Reach out through the website to discuss your markets and request a quote.