A Better Answer Call Centers

A Better Answer Call Centers is a Plano, Texas answering service that has handled calls for businesses since 1971. Buyers get live operators around the clock, a team that follows your script, and a partner that has run on the same family-style ownership for nearly 50 years. If you want a call center USA option that picks up the phone when your own staff cannot, this is a place to start. The core offer is 24/7 live telephone answering, day and night. Beyond that, the company covers a wide range of customer support work. Operators schedule appointments and send reminders by phone, text or email. They qualify leads so your sales team only speaks to callers who are ready. They handle web call handling and order entry, follow sales scripts, and log calls or trouble tickets directly in your system through web-enabled data entry. Help desk and trouble ticket calls are part of the daily routine, as is emergency and maintenance dispatch, where staff patch urgent calls through right away. Messages can reach you by voicemail, fax, email or text, immediately or at a time you set. The company also offers back office style support that works well as outsourcing for small and mid-sized teams. A dedicated virtual executive secretary can answer most of your calls from 8:30 a.m. To 5 p.m. Secretarial services include correspondence, schedule management, appointment setting, and receiving and sorting mail. There is an occasional service for vacations, where you forward your line and the team relays calls however you prefer. Disaster planning and recovery lets them serve as your backup during floods, hurricanes or other events that take your own phones down. ACE, the Automated Customer Exchange, adds computer-interactive voice greetings and messages. The website does not name specific industries, so the clients are best described as businesses that need dependable phone coverage and custom call handling, including those that take orders or dispatch for maintenance. A few details set them apart. Bilingual operators handle English and Spanish calls and escalate when needed. Offices operate in Dallas, Fort Worth and Houston, each serving its local community. The company is 100% female owned and operated and a Certified Minority Owned Business. Its offices have received an industry monitoring Award of Excellence for 20 years, and the owner, Dee Hawkins, has received a Dallas Business Journal Women in Business Award. If you are comparing BPO company USA options for phone coverage, reach out to A Better Answer at 1-866-442-9500 and ask what a custom setup would look like for your business.