Relaytask

Relaytask builds dedicated, office-based support teams for businesses that need reliable offshore help without the management overhead. Based in Naga City, Philippines, the company staffs, trains, and manages virtual assistants, customer support agents, and operations professionals entirely to each client's standards. The result is a BPO Philippines model that sits closer to having an in-house team than hiring from a freelance marketplace. The core offering is a managed team rather than a pool of rotating contractors. When a client engages Relaytask, the same named professionals stay on that account, trained on the client's specific tools and workflows during a five-day onboarding setup. That onboarding covers the client's business, a structured task handover, and account preparation before any live work begins. From there, an assigned account manager oversees the day-to-day work and serves as the primary point of contact, with reporting delivered at a cadence the client agrees to, whether that is end of day, weekly, or monthly. Relaytask covers a practical range of outsourcing functions. Virtual assistant services handle scheduling, coordination, and administrative tasks that consume a business owner's productive hours. Customer support teams manage inbound queries and client communications. Operations professionals take on the back office and process work that keeps a business running but rarely requires senior attention. The company can staff a single VA or build out an entire support department, maintaining consistent management and quality across both. The office setup is a meaningful point of difference. The team works from Relaytask's own managed office floor at the KLT Building in Naga City, on company-provided equipment, with on-site supervision. This is not a remote-first or marketplace model. That physical structure gives clients the accountability of a call center Philippines environment combined with the flexibility of an outsourcing partner that adapts to existing workflows and tools. Time tracking is available where engagements call for it, but output-based reporting is equally supported depending on what the client prefers. Relaytask has been in operation since 2019, delivering from its Naga City office throughout. Companies that benefit most are those spending too much time managing repetitive, process-heavy work that could run independently under proper oversight. To see what a dedicated team could handle, Relaytask offers a free 60-minute discovery call and a custom team plan.