IAM Contact Solutions

IAM Contact Solutions is a Dagupan City-based contact center and BPO consultancy that helps US businesses handle customer service, sales, virtual assistance, and digital marketing without building expensive in-house teams. Founded in 2007 by Gemma D. Panopio and Nestor Feland B. Panopio, the company grew from a two-seat home-based operation into one of the most established outsourcing providers north of Metro Manila, building its client base almost entirely through referrals. The service portfolio covers four main areas. Customer support teams are trained to manage inquiries, resolve concerns, and maintain brand consistency across multiple channels, with integrated systems that give agents a complete view of each customer interaction. The sales and telemarketing division handles lead generation, outbound campaigns, and conversion work for clients who need a cost-effective pipeline without adding headcount. Virtual assistants take on administrative tasks including calendar management, scheduling, email handling, and data entry, freeing client teams to concentrate on higher-value work. Digital marketing rounds out the offering with social media management and campaign execution, while a dedicated BPO consultancy practice supports companies that need strategic guidance before committing to an outsourcing arrangement. The company currently provides quality agents for logistics, customer service, sales, and social media marketing to small, medium, and large companies based in the United States. Uniforce Agency USA Inc. Is among the clients that have worked with the team on digital marketing projects. The company's earliest client was a Michigan-based insurance company, and the relationship grew from two seats to a larger engagement that set the pattern for how IAM Contact Solutions approaches every account. Operationally, the Dagupan City facility is split across three offices, each accommodating 20 workstations, with room to expand as client volume increases. Connectivity runs on a 300 Mbps PLDT fiber line with a secondary ISP as backup, and the building has redundant power to support continuous 24/7 operations. Dagupan City is one of the Philippines' emerging BPO destinations, positioned north of Metro Manila as a cost-competitive alternative without sacrificing the quality of the local talent pool. For businesses considering outsourcing customer support, back-office work, or sales operations to the Philippines, IAM Contact Solutions brings more than a decade of BPO experience and a track record built on long-term client relationships. Get in touch to discuss your requirements and find out how the team can support your operations.