Hivecx

Hivecx is a Philippine-based provider of outsourced customer operations, supplying dedicated support teams for voice, back office, and sales work. The company positions itself as an extension of a client's own team, handling day-to-day customer contact, data administration, and outbound sales development so that buyers can add coverage without expanding an internal headcount.

The service list includes inbound customer support built around first-contact resolution and multichannel handling, and outbound calling for cold prospecting, warm follow-up, and lead qualification with handoffs back to a client's sales team. Appointment setting is offered as a distinct service aimed at filling sales calendars and reducing no-shows. Back office work covers CRM updates, data entry, order processing, scheduling, research, and accuracy checks, while a separate administrative support line handles inbox management, research, and reminders. Structured cold outreach, built around defined targeting and outcome tracking, rounds out the list.

The leadership team's backgrounds span telecom, finance, collections, ecommerce, and fintech, with prior experience in compliance-sensitive account management. That mix feeds into how client campaigns are staffed and supervised, though the published services themselves are described by function, such as voice support or back office processing, rather than by a named industry focus.

Operationally, Hivecx runs live call analytics during active campaigns, producing sentiment insights and automated QA scorecards. It connects into client CRM systems, including Salesforce, HubSpot, and Zoho, so that leads, notes, and call recordings flow into a client's existing pipeline rather than sitting in a separate system. Infrastructure is described as including redundant power, wired internet, and secured VPN connections, with the company citing 99.9% uptime. Support runs Monday through Saturday. New engagements start with a pilot: a defined period of live work, with daily updates and reporting, before a client decides whether to scale the relationship further.

For a buyer comparing outsourced customer operations providers in the Philippines, Hivecx's pilot-first model gives a way to see actual call handling, CRM syncing, and reporting before committing to a longer-term contract.