Flatworld Philippines

Flatworld Philippines is an outsourcing and call center services provider operating out of Davao City as part of the global Flatworld Solutions group. The company positions itself as an offshore partner for enterprises that want to consolidate customer support, back-office processing, and technology work with a single provider, citing more than 20 years of outsourcing experience under the parent group.

The service lineup spans several categories. On the call center side, the company lists inbound and outbound calling, phone answering, chat and email support, technical support, appointment setting, cold calling, telemarketing, and order taking. Data-focused work includes data entry, data cleansing, data mining, data collection, document indexing, and data and image annotation. The technology practice covers custom software development, web design and development, mobile app development, API development, software testing, database consulting, and cloud consulting, along with robotic process automation and business analytics under an IT and automation heading. A separate virtual assistant line covers administrative support, calendar management, CRM updates, and lead follow-up, including assistant services built specifically for real estate teams.

The site describes work across a wide industry base, including eCommerce, healthcare and revenue cycle management, logistics and trucking, real estate and mortgage, insurance, fintech and banking, legal and professional services, telecom and utilities, and SaaS and technical support. Client examples are framed around ticket resolution speed, cost reduction, and lead conversion rather than named accounts.

Operationally, the company describes multiple delivery centers, including its Davao hub, supporting coverage aligned to US, EU, and APAC time zones. Staff are described as English-fluent and college-educated. Processes are run on Lean Six Sigma frameworks, and the company states its systems are certified to ISO 27001, SOC 2 Type 2, HIPAA, and PCI-DSS standards, which is relevant for buyers in regulated sectors like healthcare and finance.

Flatworld Philippines presents itself as a multi-service outsourcing operation built around call center support, data processing, software development, and virtual assistance, backed by a compliance-driven infrastructure and a Davao-based delivery presence within the larger Flatworld Solutions network.