Vellum

Vellum is a personal AI assistant platform that gives each user an assistant with its own identity, dedicated email address, and the ability to take real actions in external systems. Unlike standard chatbots, Vellum assistants maintain persistent memory across conversations over years, building up context about people, preferences, and ongoing work without needing to be re-briefed each session. The platform is reachable on web, macOS, iOS, Slack, Telegram, and the terminal. Built-in skills cover Gmail, Google Calendar, Slack, web browsing, computer control, phone calls, image generation, coding, and task management, with support for open source plugins and custom skills.

For BPO and contact center teams, Vellum handles a range of operational tasks that typically consume agent and manager time. It can update CRMs automatically, enrich and score leads, flag contract redlines, surface churn risks, coordinate hiring loops, and chase outstanding invoices. Standup notes, QBR scheduling, and competitor briefs are produced without manual effort. All actions require explicit user approval, with permissions set as one-time, temporary, or standing rules, so teams maintain control over what the assistant can touch. Paid plans start at $30 per month, with model provider costs passed through at cost.