Ravenna

Ravenna is an agentic ITSM platform built for IT, HR, and operations teams that need to manage high volumes of internal support requests without losing pace. The platform runs inside Slack, using AI agents to answer common questions, automate repetitive tasks, and route issues to the right people. A visual workflow builder handles processes like software access requests, employee onboarding and offboarding, and hardware support. A built-in CoPilot assistant gives help desk staff full context across tickets, knowledge bases, workflows, and team members, while analytics dashboards track performance and connect service desk activity to broader business outcomes.

For BPO and contact center operations, where large agent populations cycle through onboarding and shift changes constantly, Ravenna addresses one of the most persistent internal friction points: getting employees the IT and HR help they need without pulling senior staff away from client-facing work. Teams can automate software access provisioning, handle device requests, and walk new hires through onboarding steps without human intervention. The analytics layer gives operations managers visibility into internal support load and resolution times, which matters when workforce costs are tightly managed. With its Slack-native design, support reaches employees where they already work, keeping production teams moving.