NICE CXone

NICE CXone is the enterprise customer experience AI platform to orchestrate human and AI agents, automate service, empower your workforce, and accelerate intelligent experiences at scale. The platform delivers best-of-breed AI capabilities across every pillar of customer engagement on a single, unified foundation, and powers over 25 billion interactions annually for many of the world's leading brands.

NICE serves enterprises across industries including financial services, healthcare, retail, and telecommunications that need to provide faster, easier, and more complete customer experiences. The platform combines agentic AI agents for automation, engagement orchestration across omnichannel touchpoints, and workforce empowerment tools, letting organizations resolve customer needs instantly through self-service, personalize interactions across voice and digital channels, and equip employees with real-time AI assistance.